Privacy Policy

Effective Date: June 13, 2026

At Backstreet Books, we handle your personal information with care and respect. This Privacy Policy explains what we collect, how we use it, who we share it with, and what rights you have. We are committed to full transparency and compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA).

Information We Collect

A. Information You Provide to Us

When you place an order, create an account, or get in touch with us, we may collect:

  • Identity Information: Full name, username, and date of birth if voluntarily provided
  • Contact Information: Email address, phone number, and mailing address
  • Billing Details: Billing and shipping address
  • Payment Information: Card details and PayPal account data, processed securely by our payment partners — full card numbers are never stored by us
  • Account Data: Order history, saved preferences, and wishlist items
  • Communications: Messages, questions, reviews, and customer service correspondence

B. Information Collected Automatically

When you browse our website, we may automatically collect:

  • Device and Browser Data: IP address, browser type and version, operating system, and device category
  • Behavioral Data: Pages visited, time on site, click paths, search terms, and referral sources
  • General Location: City or state-level location estimated from your IP address — not precise GPS coordinates
  • Cookies and Tracking Technologies: See our Cookies Policy for full details

How We Use Your Information

Your data is used to:

  • Fulfill Orders: Process purchases, arrange shipping, send confirmations and tracking updates
  • Support Customers: Respond to questions, resolve issues, handle returns and refunds
  • Manage Accounts: Maintain your account, save preferences, and manage communication subscriptions
  • Process Payments: Authorize and complete transactions securely, and prevent fraud
  • Send Communications: Deliver order updates and, with your consent, marketing messages and newsletters
  • Improve Our Website: Analyze usage data to enhance functionality and user experience
  • Personalize Your Experience: Recommend products and tailor content based on your browsing behavior (you may opt out at any time)
  • Meet Legal Obligations: Comply with applicable laws, regulations, and court orders
  • Prevent Fraud: Detect unauthorized access and protect both customers and our business

How We Protect Your Information

  • SSL Encryption: All data transmitted between your device and our website is protected with 128-bit SSL encryption
  • Secure Payments: Transactions are processed through PCI DSS-compliant gateways; full card numbers are never stored on our servers
  • Access Controls: Customer data is accessible only to authorized personnel, and all access is logged
  • Regular Audits: We conduct ongoing security reviews and vulnerability assessments
  • Data Minimization: We collect only the data necessary to provide our services
  • Secure Storage: Data is stored on restricted-access servers with backup protocols in place

Important: No online platform is completely immune to risk. While we take every reasonable precaution, we cannot guarantee absolute security. We are committed to continuous improvement in this area.

Sharing Your Information

Backstreet Books does not sell, rent, or trade your personal information to third parties for marketing purposes.

We share data only with service providers who help us operate our business:

  • Payment Processors: To securely authorize and complete transactions
  • Shipping Carriers: USPS, UPS, and FedEx, to fulfill and deliver your orders
  • Email Providers: To send order confirmations, shipping updates, and opted-in marketing messages
  • Analytics Tools: To understand site traffic and improve user experience — data is typically anonymized
  • Customer Service Platforms: To manage support requests and communications

All third-party providers are contractually bound to protect your data and use it solely for the purposes we’ve specified.

Legal Disclosures

We may be required to share your information if compelled by law, court order, or government authority, or when necessary to:

  • Comply with legal obligations
  • Protect our rights, safety, or property
  • Investigate and prevent fraud or illegal activity
  • Enforce our Terms of Service

Your Privacy Rights

Access and Portability

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Portability: Receive your data in a structured, machine-readable format

Correction and Deletion

  • Right to Correction: Ask us to correct any inaccurate or incomplete information
  • Right to Deletion: Request that we delete your personal data, subject to any legal retention requirements

Marketing and Communication Preferences

  • Right to Opt-Out: Unsubscribe from marketing emails at any time using the link in any message, or by contacting us
  • Right to Object: Object to uses of your data such as behavioral profiling or targeted advertising

To exercise any of these rights, email us at info@backstreetbooks.com with the subject line “Privacy Rights Request.” We will respond within the timeframe required by law (typically 30–45 days).

Cookies and Tracking

We use cookies and similar technologies to improve site functionality, remember your preferences, and analyze traffic. For a full breakdown, see our Cookies Policy. You can adjust cookie settings in your browser at any time, though disabling certain cookies may affect website performance.

Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child’s information has been collected inadvertently, we will delete it immediately. If you have concerns, please contact us right away.

California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

  • Right to Know: What personal data we collect and how it’s used (we do not sell personal information)
  • Right to Delete: Request deletion of personal information we hold about you
  • Right to Opt-Out: Opt out of data sales (not applicable — we do not sell data)
  • Right to Non-Discrimination: We will not treat you differently for exercising your privacy rights

To submit a CCPA request, contact us at info@backstreetbooks.com. Identity verification may be required.

Third-Party Links

Our website may link to external sites such as publisher pages or social platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

Data Retention

  • Account Data: Retained while your account is active; deleted within 90 days of closure
  • Order Records: Retained for 7 years for tax and legal compliance
  • Marketing Data: Retained until you unsubscribe or request deletion

Policy Updates

We may revise this Privacy Policy as our practices evolve or as required by law. Material changes will be posted here with a new effective date. We may also notify you by email for significant updates. We encourage periodic review of this page.

Company Information

Business name: Backstreet Books
Address: 201 Oneida St, Fulton, NY 13069, United States
E-Mail: info@backstreetbooks.com
Phone: +1 315-598-5669

Customer Service Opening Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Eastern Time (ET)

Response Time: We respond within 1 business day