Frequently Asked Questions

Have a question? You’re in the right place. Browse the answers below covering ordering, shipping, payments, returns, and more. Still need help? Contact us directly.

Ordering

How do I place an order?

Find a book you’d like, add it to your cart, and proceed to checkout. Enter your shipping and payment details, then confirm your purchase. You’ll receive an order confirmation email shortly after.

Can I modify or cancel my order?

Reach out to us as soon as possible at info@backstreetbooks.com. If your order hasn’t been processed yet, we’ll do our best to accommodate changes. Once an order has shipped, modifications aren’t possible — but you’re welcome to return the item after delivery.

Do I need an account to order?

Not at all. Guest checkout is available to anyone. That said, creating a free account gives you the ability to track orders, save your shipping details, and check out faster next time.

Do you offer gift wrapping?

We don’t offer gift wrapping at this time. All orders are packed carefully to arrive in great shape, ready to give or keep.

Shipping

Is shipping free?

Yes — every order ships free within the United States. There’s no minimum order amount and no codes to enter. FREE standard shipping applies automatically at checkout.

How long does delivery take?

Most orders arrive within 3–8 business days from the date of purchase. This covers 1–2 business days of order processing plus 2–6 business days in transit.

Do you ship internationally?

We currently ship within the United States only. We’re exploring options to serve international customers in the future — check back for updates.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. You can enter that number on the carrier’s website — USPS, UPS, or FedEx — to follow your package from our door to yours.

What if my package is lost or damaged?

Contact us at info@backstreetbooks.com within 7 days of the expected delivery date. We’ll work with the carrier to investigate and arrange a replacement or refund at no cost to you.

Payment

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All major cards and digital wallets are welcome.

Is my payment information secure?

Absolutely. Every transaction is encrypted using 128-bit SSL and routed through PCI DSS-compliant payment gateways. We never store your full credit card details on our servers.

When will I be charged?

Your payment method is charged at the moment your order is placed and confirmed.

Can I split payment across multiple methods?

At this time, each order must be completed using a single payment method. Split payments are not currently supported.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be in unused, original condition with all components included. Full details are in our Return and Refund Policy.

How do I start a return?

Email info@backstreetbooks.com with your order number and the reason for the return. We’ll respond within 1 business day with a Return Authorization number and next steps.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 7–10 business days. Your bank may take an additional 3–7 business days to post the credit to your account.

Do you charge restocking fees?

Never. There are no restocking fees at Backstreet Books. Returns are always straightforward and penalty-free.

Products

Can I request a book that isn’t listed?

Yes — we love sourcing specific titles. Email us at info@backstreetbooks.com with the title, author, and ISBN if you have it. We’ll let you know what we can do.

Are the books shown on the site in stock?

We update availability regularly. If something is out of stock, it will be marked on the product page. For time-sensitive requests, feel free to contact us to confirm before ordering.

Account & Privacy

How do I create an account?

Click “Sign Up” or “Create Account” at the top of any page and follow the steps. It only takes a moment.

How do you protect my personal information?

We use industry-standard security measures including 128-bit SSL encryption to protect your data. For full details on how we collect and use your information, see our Privacy Policy.

How do I unsubscribe from marketing emails?

Click the “Unsubscribe” link at the bottom of any email from us, or contact us directly at info@backstreetbooks.com and we’ll remove you promptly.

Frequently Asked Questions (FAQs)