Shipping Policy
Shipping Policy
Effective Date: June 13, 2026
Backstreet Books is committed to delivering your order quickly, safely, and at no extra cost. This Shipping Policy explains how we process and ship orders, what to expect after checkout, and how we handle delivery issues.
Overview
Every order shipped within the United States qualifies for FREE standard shipping — no minimum purchase, no promo code needed. We work with trusted national carriers to ensure your books arrive in excellent condition.
Shipping Options and Delivery Estimates
| Shipping Method | Processing Time | Transit Time | Total Estimated Delivery | Cost | Carriers |
|---|---|---|---|---|---|
| Standard Shipping (FREE) | 1–2 business days | 2–6 business days | 3–8 business days | FREE | USPS, UPS, FedEx |
How delivery time is calculated: Total Delivery = Processing Time + Transit Time
Example: An order placed Monday afternoon will begin processing by Wednesday and typically arrive by the following Tuesday.
Order Processing
After your purchase is confirmed, here’s what happens:
- Processing Window: Orders are processed within 1–2 business days, Monday through Friday, excluding federal holidays
- Daily Cutoff: Orders placed before 3:00 PM ET on a business day begin processing that same day. Orders placed after 3:00 PM ET or on weekends and holidays are processed the next business day
- Packing: Your books are carefully picked and packed to ensure they arrive in the same condition they left us
- Shipping Confirmation: You’ll receive an email with tracking details as soon as your order ships
Where We Ship
We currently ship exclusively within the continental United States and all 50 states. Every domestic order receives FREE standard shipping with an estimated delivery of 3–8 business days via USPS, UPS, or FedEx.
We do not currently ship to U.S. territories or internationally, but we’re actively exploring expansion options. If you’re outside our current shipping zone, contact us at info@backstreetbooks.com to discuss alternatives.
Tracking Your Order
All orders ship with tracking. Once your package is on its way, you’ll receive an email with your tracking number. Use it to:
- Follow your package in real time
- View estimated delivery dates
- Confirm successful delivery
- Identify any delays or exceptions early
If you haven’t received tracking details within 1–2 business days of ordering, check your spam folder or contact us at info@backstreetbooks.com.
Delivery Issues
Package Marked Delivered But Not Received
If tracking shows your order was delivered but you haven’t received it, please:
- Check with neighbors or other household members
- Look around your entry, mailbox, and any secure drop locations
- Wait 24–48 hours — carriers sometimes mark packages delivered a few hours early
- Contact us at info@backstreetbooks.com if the package still hasn’t turned up
We’ll open an investigation with the carrier. If your package can’t be located, we’ll send a replacement or issue a full refund at no charge.
Damaged on Arrival
If your order arrives damaged, contact us within 7 days of delivery with:
- Your order number
- Clear photos of the damage to the item(s)
- Photos of the packaging if possible
- A brief description of what occurred
Send everything to info@backstreetbooks.com. Approved claims will receive a replacement, refund, or store credit.
Delayed Shipments
Occasionally, carrier delays occur due to weather, high shipping volumes, or other factors outside our control. If your order hasn’t arrived within the expected window, reach out and we’ll investigate with the carrier on your behalf.
Carrier Partners
We ship via USPS, UPS, and FedEx — all well-established carriers with reliable nationwide networks and real-time tracking. Carrier selection depends on your location and order details.
International Shipping
We do not currently offer international shipping. We’re exploring future options, including Canada. Check back for updates or sign up for our newsletter to be notified.
Changing Your Shipping Address
Need to update your delivery address? Email us immediately at info@backstreetbooks.com. If your order hasn’t shipped yet, we can make the change. Once a package is in transit, redirection isn’t possible, but we’ll work with you on next steps if needed.
Questions?
For any shipping-related questions, contact us at info@backstreetbooks.com. We’re here to help.
Company Information
Business name: Backstreet Books
Address: 201 Oneida St, Fulton, NY 13069, United States
E-Mail: info@backstreetbooks.com
Phone: +1 315-598-5669
Customer Service Opening Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Eastern Time (ET)
Response Time: We respond within 1 business day