Cancellation Policy

Last Updated: March 15, 2026

This Cancellation Policy outlines the terms and conditions under which orders placed on Backstreet Books through https://backstreetbooks.commay be canceled.

Backstreet Books is an independent bookstore located in Fulton, New York, United States, selling new and used printed books.

By placing an order on our website, you agree to the cancellation terms described below.

Order Cancellation by Customer

Customers may request to cancel an orderonly before it has been processed or shipped.

  • Orders are fulfilled and shipped from Fulton, New York, United States.
  • Orders are processed within 2 business days (Tuesday–Friday)
  • Ourorder cut-off time is 05:00 PM (ET)
  • Cancellation requests must be submitted before the order enters processing.

Once an order has entered processing or has been shipped, cancellation may no longer be possibleand must instead be handled through our return process.

How to Request a Cancellation

To request an order cancellation, please contact our customer service team immediately with your order details.

We will make every effort to accommodate your request if the order has not yet been processed.

Orders That Cannot Be Canceled

Orders cannot be canceled if:

  • The order has already been processed
  • The order has been shipped
  • The order is in transit

After delivery, any issues must be handled in accordance with our Return and Refund Policy.

Cancellation by Backstreet Books

Backstreet Books reserves the right to cancel any order at our discretion, including but not limited to:

  • Payment issues or failed transactions
  • Suspected fraudulent activity
  • Pricing or inventory errors

If an order is canceled by us, any payment received will be fully refunded to the original payment method.

Refunds for Canceled Orders

  • Approved cancellations will be refunded to theoriginal payment method
  • Refunds for approved cancellations are processed within 7 business days after cancellation confirmation.
  • Depending on your bank or card issuer, additional time may be required for the refund to appear on your account

Shipping and Cancellation

Once an order has been shipped:

  • Cancellation is no longer possible
  • Customers must follow the return process after delivery
  • Return shipping costs will apply if the customer placed a wrong order

Policy Updates

We reserve the right to update or modify this Cancellation Policy at any time. Changes will apply to orders placed after the updated policy is published.

Contact Information

If you have any questions about order cancellations, please contact us:

Business Name: Backstreet Books
Address: 201 Oneida Street, Fulton, NY 13069, United States
Phone: +1 (315) 598-5669
Email: help@backstreetbooks.com
Business Hours:
Tuesday – Friday | 09:00 AM - 05:30 PM (ET)
Saturday - Monday | Closed